Returns & Exchanges Policy
Thank you for shopping at https://hotejewelry.com/. Our online shop provides a unique fashion product from our independent designers back with high-quality material and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction.

If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply submit a request for return/exchange on the contact us page and we will try our best to meet your request.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Easy Exchanges:

Need a different size, color, or pattern? Have a hassle-free exchange as long as it is in stock.

Fast Refund:

Send the returned purchase to our return center. We will issue a refund to your original payment method within a week.

-Purchase can be returned or exchanged within 30(30 days or more) days from the receipt date.

-Items must be unused, undamaged, and in original packaging with all the original labels, ensure that all articles in the package are intact. Items that do not meet these criteria will not be considered for return.

If returning the items, please contact our customer Team, So that we can help you solve the problem better. Thank you so much in advance. Please contact our customer service to get the return address.

Order Cancellation
Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation requests if the order shave already been shipped.

If you have further questions/issues, please don’t hesitate to contact us.